Frequently Asked Questions — Spectrum, LLC (Utah Spectrum)
Q1 — What services does Utah Spectrum provide?
We design, supply, install and service a range of low-voltage safety and security systems including EST commercial fire alarm systems, CCTV / surveillance, card access systems, personal/nurse-call systems, PA / mass-notification systems, and custom control panels. We also offer ongoing maintenance and repair services for installed systems in Salt Lake City, Murray and the Salt Lake Valley. (utahspectrum.com)
Q2 — Where are you located and what areas do you serve?
Our office is listed at 6310 South 900 East, Murray, UT 84121. We primarily serve Salt Lake City, Murray and surrounding Salt Lake Valley communities, and we handle commercial and residential projects across the region. (utahspectrum.com)
Q3 — Do you work with EST (Edwards) fire alarm systems?
Yes — we highlight expertise with EST commercial fire alarm systems on our EST systems page and use EST technology where it matches the project needs. For large commercial properties or networks, EST offers robust features we can implement and integrate. (utahspectrum.com)
Q4 — Can you design and install custom control panels?
Absolutely. We design, manufacture and install custom control panels tailored to site-specific requirements — for fire alarm, building security, PA or integrated systems — and we integrate panels with your existing infrastructure where possible. (utahspectrum.com)
Q5 — Do you install CCTV and card access systems?
Yes. We plan, install and commission CCTV (surveillance) systems and card access / door control systems for homes and businesses in the area — including camera selection (fixed vs PTZ), DVR/NVR storage, and access credentials/permissions for staff. (utahspectrum.com)
Q6 — Do you provide nurse-call and personal alarm systems?
Yes — nurse-call and personal alarm systems are listed among our services and are typically used in healthcare, assisted living, and specialized commercial settings. Contact us to discuss clinical integration, paging requirements, and monitoring options. (utahspectrum.com)
Q7 — Do you handle permits, inspections and code compliance?
For commercial installations we coordinate with local inspectors and requirements and we make system documentation available for permitting and acceptance testing. For precise licensing or permit handling on a given project, please contact our office so we can confirm the scope and local code needs for your site.
Q8 — Do you offer service contracts and maintenance plans?
Yes — we offer ongoing maintenance and service for security, low-voltage and fire alarm systems to keep equipment operational and code-ready. Regular testing and preventative maintenance help avoid false alarms and ensure proper system performance. (utahspectrum.com)
Q9 — How long does an installation usually take?
Timelines vary by project: a small residential camera/access install can often be completed in a day or two, while commercial fire alarm or full integrated systems usually take longer depending on building size, permitting, and complexity. We’ll provide an estimated timeline once we review the site and project requirements.
Q10 — What brands do you work with?
We specifically highlight EST for fire alarm systems and work with industry-standard CCTV, access control and PA manufacturers as required by each project. If you have a preferred manufacturer, tell us — we’ll confirm compatibility and options. (utahspectrum.com)
Q11 — How do I get a quote or schedule an on-site assessment?
Call 801-266-1843, email bobjr@utahspectrum.com, or use the contact form on our site to request a site visit. For commercial projects we generally schedule an on-site assessment to evaluate building layout, code needs and integration requirements before providing a formal proposal. (utahspectrum.com)
Q12 — Are you insured and do your installations come with a warranty?
We use quality equipment and standard installation practices. For specifics about insurance, contractor licensing and manufacturer warranties for installed equipment, please contact us and we’ll share certificates and warranty terms relevant to your project.
Q13 — Do you provide emergency or after-hours service?
We handle many service and maintenance requests; please call 801-266-1843 to report urgent issues. If you require guaranteed 24/7 emergency response or monitored alarm services, we can discuss a plan or recommend monitoring partners that fit your needs.